Shipping policy

Thank you for choosing VALERIA FLORES for your luggage and bag purchases. We are dedicated to delivering your premium luggage and bag products in pristine condition, with accurate fulfillment, and within dependable delivery timelines.

1. Order Processing & Handling

All orders are processed within 1-3 business days (excluding weekends and public holidays) once your order confirmation is received.During peak seasons with high order volumes, processing times may be extended. We will proactively notify customers of any substantial order delays.

2. Shipping Costs & Delivery Timelines

Shipping fees for your order will be automatically calculated and displayed at the checkout page.
Estimated delivery windows: Standard Shipping: 15 business days
Please note that delivery times are estimates only. Actual delivery may be impacted by carrier delays, customs clearance procedures, severe weather, logistical limitations, or public holidays.

3. Shipment Confirmation & Tracking Access

Once your order is dispatched, you will receive a shipment confirmation email containing your order tracking information.Tracking details are typically updated and available within 24-48 hours after the shipment leaves our facility.

4. Shipping Address Accuracy Disclaimer

Please verify that your shipping address is complete and accurate before completing checkout.VALERIA FLORES is not liable for orders delivered to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to address-related issues, additional reshipping fees will be charged for re-delivery.

5. Lost, Missing, or Damaged Shipments

Lost Packages

If your package is confirmed lost in transit, please contact our support team within 7 days of the expected delivery date.

Damaged Items

If your order arrives with damaged items, please reach out to us within 24 hours of delivery, and include clear photos of both the damaged luggage/bag and the original shipping packaging.We will assess each case promptly and work to resolve the issue as efficiently as possible.

6. Luggage & Bag Care & Usage Guidelines

All luggage and bag products should be used, cleaned, and stored following the care instructions included with each item. VALERIA FLORES is not responsible for damage caused by improper cleaning, improper storage, alteration, or misuse of our products.

7. International Shipping & Customs Information

For international orders, customs duties, import taxes, or additional import fees may apply depending on the destination country. These charges are the sole responsibility of the customer and are not included in the product price or shipping cost.

8. Contact Support

If you have any questions about this Shipping Policy, please contact our customer support team:
  • Company Name: VALERIA FLORES
  • Email: support@lavonasupply.shop
  • Phone: + 512-378-2069
  • Physical Address: 1050 Main St, Houston Texas 77002, United States